Our Commitment to Health and Safety

We are taking the following steps to ensure the safe delivery of eye care to you and your family upon our re-opening.

COVID-19 Safety Protocols


  • We will be screening all patients for COVID-19 symptoms, those exposed to COVID-19 and those who have travelled outside Ontario in the last 14 days before entering our clinic.
  • All staff and patients are required to wear masks and keep hands clean through regular handwashing and/or hand sanitizers located throughout the office.
  • We ask that upon entering our clinic, everyone immediately disinfect your hands at our hand sanitizing station.
  • All of our staff and doctors will be wearing appropriate Personal Protective Equipment (PPE) including scrubs and masks.
  • Patient flow into the office will be controlled and hence “walk-ins” may be asked to wait outside or in their car.
  • We ask that patients arrive at their appointments alone unless they are a minor and require adult supervision.
  • We will be practicing safe distancing within the clinic. Seating has been spaced out to allow for 2 metre distancing and we ask that you do your best to keep socially distanced. We will have staff guide patients within the clinic to facilitate this request the best we can.
  • Common area surfaces are disinfected regularly, and all patient care areas are sanitized between patients.
  • All instruments that patients will come in contact with will be thoroughly disinfected between each patient.
  • Shields are used in areas where patients and staff will be closer than 2 metres apart. This includes optical desks and on all examination equipment where possible.
  • Appointments are spaced out to minimize the risk of community transmission.
  • Follow-up phone calls or tele-health video conferencing will be used as often as possible.
  • All eyewear is thoroughly sanitized between patients to ensure an anxiety-free shopping experience.
  • All magazines, prize-box toys and other peripheral items have been removed from the clinic.
  • Staff are trained on infection control and compliant with regulatory guidelines.

Our goal is to give you the same quality care and attention, without fear or anxiety, in a safe and enjoyable health care environment.